Frequently asked questions.
THE PROCESS
How do we do this thang?
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Don’t be shy! Slide into our DMs. We want to get to know you, too.
Got questions? Fire away!Fill out the form and we’ll get back to you within 24 hours
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Once we confirm the date and time of your event is available, Go to “Our Claws” page on our website and pick the machine that sparks joy. Next, pick a package from “Our Packages” page of our website.
Want to Customize? Make the package a one-of-a-kind fit to your specific needs. Add, delete, and change anything you would like.
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Once all things are approved by Lucky Claw and mutually agreed upon, make the $75 non-refundable deposit to secure your date & time slot.
We’ll email your customized rental agreement outlining your event details for signature.
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The day is here! Relax and enjoy the fun. Show off your mad skills (then get back in line to show off again).
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Yes! We have different packages that include a variety of plushies and prizes, and the packages can be viewed on our homepage or on the inquiry form.
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Yes! While we offer a range of prizes, we understand you may want to use your own. Please contact us before purchasing any products to ensure they’re compatible with our machines as there are size and weight limitations.
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Absolutely! We ask that the desired location be on a leveled surface and in a covered area. If poor weather is expected, the machine must be indoors, or secured under a large patio cover.
We do have a canopy available for rent if needed!
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The “Mini Claw” measures 66"H x 14"W x 14"D
The “Big Claw” measures 80”H x 31.5”W x 34”D
Both should fit through standard doorway sizes. Please ensure your guests have enough room to play!
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Our machines run on standard 3-prong 120V outlets! While we prefer the machine to be as close to the power source as possible, we can provide a 20ft extension cord if needed.
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If your venue has more than two steps, lacks a ramp or elevator, or does not have a clear and accessible pathway, please contact us to inquire. While we’re excited to bring the fun to your event, claw machines are heavy, and safety is our top priority!
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Yes! However, delivery isn't always included in the price because of variables like traffic and distance. Contact us to find out if a delivery fee will apply, and we’ll provide a reasonable estimate!
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We’ll aim to arrive approximately 30 min to 1 hour before the rental period starts. The breakdown process will only take about 30 minutes or less.
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Yes! This can be arranged for an hourly fee, depending on availability. Please reach out to us as soon as possible, and we’ll do our best to accommodate.
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We accept digital payments including Zelle and most major credit and debit cards.
At this time, we don’t accept cash or checks for security reasons.
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We require a $75 non-refundable deposit to secure your date/time, which will be applied to your balance. The remaining balance is due at least 7 days before the event date. Cancellations for any reason less within 7 days of your event will result in forfeiture of any payments made.
For bookings 10 days or less from the event, full payment is required upon invoice.
We understand things happen! If you need to reschedule, we’ll do our best to accommodate.